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Hi,
i want to run osTicket [osticket.com.de] with Hiawatha. But i can't work with them because all Popup's are blank.
I've tested in a virtualbox-VM with Debian Wheezy, PHP 5.6 from dotdeb and MariaDB 10.1

Can somebody help me?

Any info in the logfiles?

The error.log is empty and in the access.log are only the requests.

Here my hiawatha.conf:

# Hiawatha main configuration file

# GENERAL SETTINGS
ServerId = www-data
ConnectionsTotal = 1000
ConnectionsPerIP = 25
SystemLogfile = /var/log/hiawatha/system.log
GarbageLogfile = /var/log/hiawatha/garbage.log

# BINDING SETTINGS
Binding {
	Port = 80
}

# COMMON GATEWAY INTERFACE (CGI) SETTINGS
CGIhandler = /usr/bin/php-cgi:php

# DEFAULT WEBSITE
Hostname = 127.0.0.1
WebsiteRoot = /var/www/hiawatha
StartFile = index.html
AccessLogfile = /var/log/hiawatha/access.log
ErrorLogfile = /var/log/hiawatha/error.log

# VIRTUAL HOSTS
VirtualHost {
	Hostname = support.fritz.box
	WebsiteRoot = /var/www/support/www
	StartFile = index.php
	AccessLogfile = /var/www/support/log/access.log
	ErrorLogfile = /var/www/support/log/error.log
	ExecuteCGI=yes
}

VirtualHost {
	Hostname = pma.fritz.box
	WebsiteRoot = /usr/share/phpmyadmin
	StartFile = index.php
	AccessLogfile = /var/www/support/log/access.log
	ErrorLogfile = /var/www/support/log/error.log
	ExecuteCGI=yes
}

I've also tested on the same machine with an other webserver (cherokee and apache) and there the heldesk works correct

I did a quick test installation. It all worked fine here. What do you mean by popup's? What exactly isn't working?

An example:
During the installation was created an example ticket.
I hit the checkbox for this ticket and click on delete, then it open a popup (where i must confirm the delete) and i see this --> http://i.imgur.com/wqlkNxm.png

Can that link be opened in a different window or tab? What is the URL of the ticket popup?

When I right-klick and choose 'open in new tab', I get the same page.
In the statusbar from the browser don't will be show a URL for the popup.
An other example: When I hover the mouse to the question mark, i also get a blank popup, see there -> http://i.imgur.com/EQTDn0Z.png

Hmm, I have no idea. This is clearly an osTicket issue. Not a Hiawatha issue. I can't tell what goes wrong because the application gives no error message whatsoever.

I've read something in the net about similar problems and find out, that it could be a rewrite problem. In the root directory from osTicket is a file web.config within some rewrite rules:

<?xml version="1.0" encoding="UTF-8"?>
<configuration>

    <system.webServer>
        <directoryBrowse enabled="false" />
        <rewrite>
            <rules>
                <rule name="HTTP api" stopProcessing="true">
                    <match url="^(.*/)?api/(.*)$" ignoreCase="true"/>
                    <conditions>
                        <add input="{REQUEST_FILENAME}" matchType="IsFile"
                            ignoreCase="false" negate="true" />
                        <add input="{REQUEST_FILENAME}" matchType="IsDirectory"
                            ignoreCase="false" negate="true" />
                    </conditions>
                    <action type="Rewrite" url="{R:1}api/http.php/{R:2}"/>
                </rule>
                <rule name="Site pages" stopProcessing="true">
                    <match url="^(.*/)?pages/(.*)$" ignoreCase="true"/>
                    <conditions>
                        <add input="{REQUEST_FILENAME}" matchType="IsFile"
                            ignoreCase="false" negate="true" />
                        <add input="{REQUEST_FILENAME}" matchType="IsDirectory"
                            ignoreCase="false" negate="true" />
                    </conditions>
                    <action type="Rewrite" url="{R:1}pages/index.php/{R:2}"/>
                </rule>
                <rule name="Staff applications" stopProcessing="true">
                    <match url="^(.*/)?scp/apps/(.*)$" ignoreCase="true"/>
                    <conditions>
                        <add input="{REQUEST_FILENAME}" matchType="IsFile"
                            ignoreCase="false" negate="true" />
                        <add input="{REQUEST_FILENAME}" matchType="IsDirectory"
                            ignoreCase="false" negate="true" />
                    </conditions>
                    <action type="Rewrite" url="{R:1}scp/apps/dispatcher.php/{R:2}"/>
                </rule>
            </rules>
        </rewrite>
        <defaultDocument>
            <files>
                <remove value="index.php" />
                <add value="index.php" />
            </files>
        </defaultDocument>
    </system.webServer>

</configuration>

But I don't know if it is important for my problem and I also don't know, how I can convert this rules into URLToolkit

Do Apache or Cherokee require some sort of URL rewriting rules?

Try adding the following line to your virtual host configuration:

EnablePathInfo = yes

Yeeaahh
This option solved the problem!

Thank you very much for your excellent support