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Hello. My hiawatha configuration file is as follows:

ServerId = www:www
ConnectionsTotal = 150
ConnectionsPerIP = 10
SystemLogfile = /var/log/hiawatha/system.log
GarbageLogfile = /var/log/hiawatha/garbage.log
ServerString = none
LogFormat = extended
SocketSendTimeout = 30
WrapUserCGI = yes
WorkDirectory = /tmp/hiawatha

Binding {
    BindingID = SSL
    Interface = server.ip.add.ress
    Port = 443
    MaxKeepAlive = 30
    TimeForRequest = 3, 20
    MaxRequestSize = 4096
    TLScertFile = /etc/ssl/host_fqdn.pem
}

CGIhandler = /usr/bin/php-cgi:php

FastCGIServer {
    FastCGIid = PHP5
    ConnectTo = 127.0.0.1:9000
    Extension = php, php5
    SessionTimeout = 60
}

# DEFAULT WEBSITE
# It is wise to use your IP address as the hostname of the default website
# and give it a blank webpage. By doing so, automated webscanners won't find
# your possible vulnerable website.
#
Hostname = 127.0.0.1
WebsiteRoot = /var/www/hiawatha
StartFile = index.html
AccessLogfile = /var/log/hiawatha/access.log
ErrorLogfile = /var/log/hiawatha/error.log

VirtualHost {
    Hostname = host_fqdn
    RequiredBinding = SSL
    RequireTLS = yes
    WebsiteRoot = /var/www/host
    StartFile = index.html
    AccessLogfile = /var/log/hiawatha/host_access.log
    ErrorLogfile = /var/log/hiawatha/host_error.log
    ExecuteCGI = no
    UserWebsites = no
    ShowIndex = no
    TimeForCGI = 25
    UseFastCGI = PHP5
    Alias = /help:/var/www/osticket
}

Directory {
    Path = /var/www/osticket
    StartFile = index.php
    ExecuteCGI = yes
}

When I browse to https://host_fqdn I get the index.html file for that site. However I get 404 error when I browse to https://host_fqdn/help. I also tried commenting out the StartFile options in the configuration file and instead placing them in .hiawatha files in the two directories (/var/www/host and /var/www/osticket). But that does not work either. Any thoughts on what I am doing wrong?

I am running Hiawatha 10.4 on a CentOS 7 system with php5 and php5-fpm.

I should note that https/host_fqdn/help/index.php works just fine.

Try using a virtual path in your Directory section:

Directory {
   ...
   Path = /help
   ...
}

Change the StartFile setting for that directory via a Directory{} section in the main configuration of via .hiawatha file inside that directory.

Hello. Thanks for the pointers. The virtual path suggestion did not work. I thought I did specify StartFile setting in Directory section. I also added .hiawatha file in the actual location (/var/www/osticket/.hiawatha) with the following contents:

Directory {
   StartFile = index.php
   ExecuteCGI = yes
}

but this did not work either.

Your Virtual Host StartFile is index.html? Try changing it to:
StartFile = index.php